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Frequently Asked Questions

  • Return Policy
    Due to the handcrafted natural quality of our products, unforunately we are unable to process refunds, accept returns or exchanges. However, we do have a 30 day guarantee that should you not love your items we will issue a store credit to be used on your next purchase.
  • Is free shipping offered?
    We offer free shipping on orders $75 or more.
  • How long will it take to receive my order?
    Orders are shipped on business days: Monday - Friday, excluding stat holidays. Your order will ship via USPS or UPS and shipping can take 2-5 days depending on the method selected during checkout. Orders are shipped out the following day your order is placed unless it is a custom order.
  • Is local delivery avaliable?
    Local pickup is avaliable however you must select this option at checkout and be in our local area.
  • Is international shipping available?
    International shipping is now available and free shipping is available for orders over $150+.
  • Payment
    We accept all major credit cards, Paypal, and Afterpay options are also available at checkout.
  • Are gift cards avaliable?
    Gift cards are now available. They make the perfect gift to give or just to treat yourself!
  • Do you offer vegan products?
    All of our products are made in house, cruelty free and all are vegan except our lip balms, oats and honey bar, and our charcoal tea tree lime bar.
  • Is there a correct way to take care of my handcrafted soaps?
    Yes, there is. To ensure you get the most out of your bars - - do not leave them in puddles of water, dry in bewteen uses by sitting your bar on a draining soap dish to ensure your bar lasts bewteen 2- 4 weeks based on use.
  • Why should I buy handmade products?
    They are created by a local artisan who researches the benefits of all the ingredients used in your favorite Crystal Flower Organics products. We take pride in making all our products in small batches, to ensure you have the best quality ingredients and an amazing experience using our products.
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